Customer Service Representative/Data Entry Clerk.

Remote Career; Oregon (WI); Hybrid; USD 30,000 - 50,000; Full time

Job summary

A leading remote services provider is looking for a Customer Service Representative/Data Entry Clerk. This role involves answering calls, assisting clients with their needs, gathering important documents, and maintaining accurate records in databases. The ideal candidate will engage in active listening, resolve client issues, and build trust. This position supports a remote work model within the United States, particularly in Wisconsin and Oregon, ensuring a flexible and supportive work environment.

Responsibilities

• Answering or making calls to clients to learn about their needs.
• Gathering invoices and documents from various sources.
• Responding efficiently and accurately to caller inquiries.
• Engaging in active listening and clarifying information.

Job description

Customer Service Representative/Data Entry Clerk

About the job

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Scanning through information to identify pertinent information.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Entering and updating information into relevant databases.