Customer Care Agent

Tri-Valley Career Center; Newark (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Tri-Valley Career Center in Newark, CA is hiring a Customer Care Agent to interact with customers, provide information about services, respond to inquiries, and resolve complaints. The role also performs administrative and data entry tasks to ensure accurate customer records and efficient daily operations.

You will answer calls, emails, and faxes; identify customer needs; follow up to ensure resolution; maintain relationships; and support special projects as requested by the Customer Care

Qualifications

• One year of relevant work experience.
• Good knowledge of English, including proper grammar and communication skills.
• Pleasant telephone voice and professional phone etiquette.
• Ability to operate basic office equipment.
• Typing speed of preferably 45–55 words per minute, with 95–100% accuracy.
• Proven customer support or customer service experience.
• Ability to operate a 10-key numeric keypad by touch.

Responsibilities

• Assist customers by explaining procedures, providing guidance, and helping resolve customer concerns.
• Answer incoming phone calls, faxes, and emails, and respond promptly to customer requests.
• Identify and understand customer needs to ensure a high level of customer satisfaction.
• Handle customer complaints by providing appropriate solutions and alternatives within established timeframes.
• Follow up with customers to ensure their concerns have been properly resolved.
• Provide excellent customer service and go the extra mile to maintain positive customer relationships.
• Enter new box information into the system for all customer accounts.
• Perform data entry tasks, including updating customer locations, assigning customers to new departments in the computer system, and printing necessary reports and documents.
• Organize paperwork from the designated filing tray and place documents into the appropriate customer folders.
• At the end of each month, organize and store previous month's files in storage boxes.
• Assist with special projects and additional assignments as requested by the Customer Care Manager or Operations Manager.

Skills

Multitasking

Teamwork

Data entry

Communication

English proficiency

Typing speed 45-55 WPM

Customer service

Office equipment operation

Education

One year experience

Job description

We are currently hiring for Customer Care Agent positions in Newark, CA.

Job Summary

The Customer Care Agent is responsible for interacting with customers, providing information about services, responding to inquiries, and handling and resolving customer complaints. This position also performs administrative and data entry tasks to ensure accurate customer records and efficient daily operations.

Essential Functions And Responsibilities

• Assist customers by explaining procedures, providing guidance, and helping resolve customer concerns.
• Answer incoming phone calls, faxes, and emails, and respond promptly to customer requests.
• Identify and understand customer needs to ensure a high level of customer satisfaction.
• Handle customer complaints by providing appropriate solutions and alternatives within established timeframes.
• Follow up with customers to ensure their concerns have been properly resolved.
• Provide excellent customer service and go the extra mile to maintain positive customer relationships.
• Enter new box information into the system for all customer accounts.
• Perform data entry tasks, including updating customer locations, assigning customers to new departments in the computer system, and printing necessary reports and documents.
• Organize paperwork from the designated filing tray and place documents into the appropriate customer folders.
• At the end of each month, organize and store previous month's files in VRC storage boxes.
• Assist with special projects and additional assignments as requested by the Customer Care Manager or Operations Manager.

Required Skills And Competencies

• Ability to work effectively as part of a team, collaborating with the Customer Care Manager and Director of Operations to maintain quality customer service.
• Basic computer knowledge and data entry skills.
• Ability to communicate and coordinate with internal office staff, sales and development representatives, records center personnel, and management.
• Ability to work professionally with external customers, prospective customers, vendors, and suppliers.
• Ability to learn and retain information about company services, pricing, and delivery schedules.
• Strong multitasking, prioritization, and time management skills.
• Flexible and adaptable, with the ability to handle unexpected situations and changing priorities.

Work Environment

• Must be able to tolerate hot temperatures during the summer and cold temperatures during the winter.

Physical Demands

• Regularly required to crouch while performing job duties.
• Must be able to reach, handle, carry, and lift materials weighing between 10 and 50 pounds.
• Regularly required to talk, hear, read, and identify numbers to ensure accurate order fulfillment and material receiving.

Education And Qualifications

• At least one (1) year of relevant work experience.
• Good knowledge of English, including proper grammar and communication skills.
• Pleasant telephone voice and professional phone etiquette.
• Ability to operate basic office equipment.
• Typing speed of preferably 45–55 words per minute, with 95–100% accuracy.
• Proven customer support or customer service experience.
• Ability to operate a 10-key numeric keypad by touch.

Additional Information

This job description is not intended to include a complete list of all duties, responsibilities, or activities required for the position. Job duties and responsibilities may change at any time, with or without notice.