Customer Care Agent - Inbound & Outbound Calls (Contract)

360 IT Professionals; Mankato (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A technology services provider is seeking Call Center Representatives in Mankato, MN. The role involves handling inbound and outbound calls, addressing customer complaints, and providing information on products and services. Candidates should have experience in customer service, strong communication skills, and the ability to resolve issues efficiently. Positions are offered on a contract basis. This is an opportunity to work in a dynamic environment focused on client satisfaction.

Qualifications

• Experience in handling inbound and outbound calls.
• Ability to assess customer needs and provide solutions.
• Strong communication and interpersonal skills.

Responsibilities

• Investigate customer complaints and issues.
• Promote goodwill and educate customers on services.
• Resolve customer complaints and expedite corrections.

Job description

A technology services provider is seeking Call Center Representatives in Mankato, MN. The role involves handling inbound and outbound calls, addressing customer complaints, and providing information on products and services. Candidates should have experience in customer service, strong communication skills, and the ability to resolve issues efficiently. Positions are offered on a contract basis. This is an opportunity to work in a dynamic environment focused on client satisfaction.