Mankato MN _Call Center(Inbound/Outbound calls exp)

360 IT Professionals; Mankato (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A technology services provider is seeking Call Center Representatives in Mankato, MN. The role involves handling inbound and outbound calls, addressing customer complaints, and providing information on products and services. Candidates should have experience in customer service, strong communication skills, and the ability to resolve issues efficiently. Positions are offered on a contract basis. This is an opportunity to work in a dynamic environment focused on client satisfaction.

Qualifications

• Experience in handling inbound and outbound calls.
• Ability to assess customer needs and provide solutions.
• Strong communication and interpersonal skills.

Responsibilities

• Investigate customer complaints and issues.
• Promote goodwill and educate customers on services.
• Resolve customer complaints and expedite corrections.

Job description

Mankato MN _Call Center(Inbound/Outbound calls exp)

• Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

We are looking to fill multiple positions for Call Center Representatives in Mankato MN.

May utilize Call Center and Customer Service resources in order to investigate complaints. Promotes good will, uses skills to assess customer needs and educate customer on available product/services. Resolves customer complaints/issues; expedites correction or adjustment if warranted.