Customer Care & Solutions Specialist (Onsite)

Taylor Corporation; Mankato, Northern (MN, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Job summary

Navitor, Inc. in North Mankato, MN, is hiring a Customer Service Center Representative to handle inbound emails and calls, perform outbound outreach, and provide consultative support by cross-selling our products. This is a full-time, on-site role.

The ideal candidate has 1+ year in customer service, strong communication skills, and a professional phone/email demeanor; knowledge of printing processes and pricing is a plus. DailyPay available and onsite location at 1650 Tower Blvd.

Qualifications

• 1+ year of experience in a Customer Service role.
• Strong written and verbal communication skills.
• Professional phone and email etiquette.
• Strong multi-tasking and analytic problem-solving abilities.

Responsibilities

• Serve as the first point of contact to resolve high-profile customer issues.
• Monitor high-priority customer orders.
• Provide recommendations and solutions to customers in consultative support.
• Assist customers with orders including pricing and order status, mainly via email and some calls.

Skills

Customer service

Written communication

Phone etiquette

Analytic problem solving

Education

High school education or equivalent

Tools

Microsoft Office

Job description

Navitor, Inc. in North Mankato, MN, is hiring a Customer Service Center Representative to handle inbound emails and calls, perform outbound outreach, and provide consultative support by cross-selling our products. This is a full-time, on-site role.

The ideal candidate has 1+ year in customer service, strong communication skills, and a professional phone/email demeanor; knowledge of printing processes and pricing is a plus. DailyPay available and onsite location at 1650 Tower Blvd.