Customer Care & Aftermarket Growth Manager

Raymond Handling Concepts; Federal Way (WA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Company Match

Job summary

Raymond West is seeking a Customer Care Manager to lead aftermarket activities, focus on customer retention, implement programs, and drive aftermarket sales growth across major accounts. The role requires strong communication, leadership, and collaboration with internal teams to deliver high-quality customer service.

Responsibilities include developing relationships with departments and customers, coordinating with Raymond Factory for issue resolution, and supporting Account Managers with

Qualifications

• Excellent written and verbal communication required.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and related software.
• Ability to read and interpret manuals and safety documents.
• Effective public speaking and presentation abilities.
• Able to collaborate across departments and travel as needed.

Responsibilities

• Retain existing assigned accounts and develop new targeted accounts.
• Lead aftermarket activities and support for assigned accounts.
• Interface with other departments to resolve customer issues and improve satisfaction.
• Develop and market Raymond West programs directed by management.
• Assist Account Managers with presentations and aftermarket support.

Skills

Communication

Time management

MS Office

Interpersonal skills

Presentations

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Raymond West is seeking a Customer Care Manager to lead aftermarket activities, focus on customer retention, implement programs, and drive aftermarket sales growth across major accounts. The role requires strong communication, leadership, and collaboration with internal teams to deliver high-quality customer service.

Responsibilities include developing relationships with departments and customers, coordinating with Raymond Factory for issue resolution, and supporting Account Managers with