Customer Care & Experience Leader

raymondwestsouth

Cypress (CA)

On-site

USD 67,000 - 150,000

Full time

2 days ago
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
401k match
Disability insurance
Life insurance
Paid time off
Holiday pay

Job summary

Raymond West in Cypress, CA, seeks a passionate leader to guide a team of Customer Care Managers and elevate service across all products and services. You will recruit, train, and mentor CCMs, conduct regular reviews, and coordinate with District Service Managers and Sales Account Managers to address customer needs.

This role focuses on resolving complaints, analyzing service performance, and driving adoption of maintenance services with compliance and a customer-first mindset.

Qualifications

  • 3–5 years of experience in customer service or client-facing roles.
  • 1–3 years in a supervisory or managerial position.
  • Experience with CRM and service metrics reports is a plus.

Responsibilities

  • Lead and coach a team of Customer Care Managers (CCMs).
  • Oversee staff performance and conduct regular reviews.
  • Collaborate with District Service Managers and Sales Account Managers.
  • Resolve customer complaints and analyze service performance data.
  • Drive sales of products and maintenance services within guidelines.
  • Foster a positive, customer-focused team culture.

Skills

Team leadership
Customer service
Communication skills
Data analysis
CRM proficiency

Tools

CRM software

Job description

Raymond West in Cypress, CA, seeks a passionate leader to guide a team of Customer Care Managers and elevate service across all products and services. You will recruit, train, and mentor CCMs, conduct regular reviews, and coordinate with District Service Managers and Sales Account Managers to address customer needs.

This role focuses on resolving complaints, analyzing service performance, and driving adoption of maintenance services with compliance and a customer-first mindset.

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