Aftermarket Account & Retention Lead

Raymond West; Auburn (WA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Holiday pay

Job summary

Raymond West in Auburn, WA is seeking a Customer Care Manager to oversee aftermarket activities for major accounts, focusing on retention, program implementation and growth. You will lead teams, interface with factories and vendors, and develop relationships with customers to ensure satisfaction and repeat business.

This role requires strong communication, organizational skills, and the ability to travel as needed.

Qualifications

• Bachelor's degree or 1–2 years related experience; or equivalent combination.
• Minimum education and experience determined by position.

Responsibilities

• Retain existing assigned accounts.
• Develop targeted new accounts.
• Lead cross-department collaboration to solve issues.
• Interface with Raymond Factory for customer satisfaction.
• Assist account managers with presentations and aftermarket support.
• Communicate with employees, customers, factories, vendors.
• Establish operational procedures for accounts.

Skills

Communication

Time management

MS Office

Reading documents

Public speaking

Interdepartmental collaboration

Leadership

Travel readiness

Interpersonal skills

Analytical skills

Presentation skills

Driver's license

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Raymond West in Auburn, WA is seeking a Customer Care Manager to oversee aftermarket activities for major accounts, focusing on retention, program implementation and growth. You will lead teams, interface with factories and vendors, and develop relationships with customers to ensure satisfaction and repeat business.

This role requires strong communication, organizational skills, and the ability to travel as needed.