Customer Care & Retention Leader

raymondwestnorth; Auburn (WA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Job summary

Raymond West in Washington state seeks a Customer Care Manager to lead aftermarket activities for major accounts, focusing on retention and growth. You will drive program implementation and support account managers with presentations and ongoing aftermarket service.

The role requires strong communication, cross‑functional collaboration, and willingness to travel as needed to support customers and sites.

Qualifications

• Bachelor's degree or 1–2 years related experience required.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines with accuracy.

Responsibilities

• Retain existing assigned accounts and develop targeted new accounts.
• Lead aftermarket activities and support account managers with presentations.
• Collaborate with other departments to resolve customer satisfaction issues.
• Help drive aftermarket sales growth and program implementation.
• Communicate customer issues to relevant parties and establish procedures.

Skills

Excellent written and verbal comms

Organizational time management

Microsoft Office Suite

Read and interpret documents

Public speaking

Interdepartmental collaboration

Willingness to travel

Education

Bachelor's degree from four-year college or university; or 1–2 years related experience

Tools

Microsoft Office Suite

Job description

Raymond West in Washington state seeks a Customer Care Manager to lead aftermarket activities for major accounts, focusing on retention and growth. You will drive program implementation and support account managers with presentations and ongoing aftermarket service.

The role requires strong communication, cross‑functional collaboration, and willingness to travel as needed to support customers and sites.