Aftermarket Customer Growth & Care Manager

raymondwestsouth; Auburn (WA); On-site; USD 42,000 - 49,000; Full time

Job summary

Raymond West is seeking a Customer Care Manager in Auburn, WA to lead aftermarket activities, focus on customer retention, and drive sales growth with major accounts.

You will develop relationships across departments, implement programs, and support Account Managers in delivering service excellence. This role requires strong communication, leadership, and problem-solving skills, with travel as needed.

Qualifications

• Bachelor's degree from four-year college or university or equivalent.
• Minimum education/experience as defined by position.

Responsibilities

• Retain existing accounts and develop new targeted accounts.
• Lead aftermarket activities and interface with departments and factories.
• Coordinate with Account Managers on presentations and support.
• Establish procedures for assigned accounts and drive customer satisfaction.
• Support program implementation and aftermarket sales growth.

Skills

Exceptional communication

Organizational skills

Time management

Customer relations

Leadership

Interpersonal skills

Problem solving

Adaptability

Presentation skills

Collaborative work

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Raymond West is seeking a Customer Care Manager in Auburn, WA to lead aftermarket activities, focus on customer retention, and drive sales growth with major accounts.

You will develop relationships across departments, implement programs, and support Account Managers in delivering service excellence. This role requires strong communication, leadership, and problem-solving skills, with travel as needed.