Customer Care & Aftermarket Growth Manager

raymondwestnorth; Phoenix (AZ); On-site; USD 48,000 - 52,000; Full time

Job summary

Raymond West is seeking a Customer Care Manager to lead aftermarket activities for major and key accounts. The role focuses on customer retention, program implementation, and aftermarket sales growth, while coordinating with internal teams and factories to ensure satisfaction.

The candidate should demonstrate strong communication, organizational skills, and the ability to work cross-functionally. Travel and off-hours work may be required as needs dictate.

Qualifications

• Bachelor's degree required or equivalent experience.
• Strong communication and organizational skills.
• Experience in customer care or account management preferred.

Responsibilities

• Retain existing assigned accounts.
• Develop targeted new accounts.
• Build positive relationships with staff and departments; foster teamwork.
• Identify and achieve customer service goals for assigned accounts.
• Market and develop Raymond West programs as directed by management.
• Interface with other departments and factories to resolve issues.

Skills

Excellent communication

Time management

Microsoft Office

Reading documents

Public speaking

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Raymond West is seeking a Customer Care Manager to lead aftermarket activities for major and key accounts. The role focuses on customer retention, program implementation, and aftermarket sales growth, while coordinating with internal teams and factories to ensure satisfaction.

The candidate should demonstrate strong communication, organizational skills, and the ability to work cross-functionally. Travel and off-hours work may be required as needs dictate.