Remote Member Support Advocate II

Centene Corp.; Arkansas; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plan

Tuition reimbursement

Paid time off

Flexible work schedules (remote,Hybrid

Job summary

Centene Corp. in the United States is seeking a frontline member advocate to resolve routine inquiries from members and providers via phone, chat and email.

You will research issues, escalate when needed, and maintain CRM records while upholding quality and compliance standards. The role emphasizes customer service in a fast-paced contact center, with focus on timely, accurate responses, potential experience with Facets, and working across multiple departments to deliver high-quality care.

Qualifications

• High School diploma or GED is required.
• 1–2 years of related experience preferred.
• Vocational or technical education may supplement prior work experience.
• Experience interacting with members/providers in a contact center is advantageous.

Responsibilities

• Assesses and researches routine member/provider inquiries to determine causes and initiates follow-up actions.
• Mitigates and prevents complaints to resolve in the initial contact.
• Acts as front-line resolution advocate for member/provider inquiries or concerns.
• Provides support to ensure customers receive high-quality service.
• Maintains performance/quality standards based on contact center metrics.
• Delivers customer service in a fast-paced contact center via phone, live chat, and email.
• Documents all member/provider information in CRM for quality tracking.
• Stays up-to-date with quality standards, regulations, and policies.
• Gives expertise in resolving multiple inquiries across responsibilities.
• Performs other duties as assigned and complies with policies.

Education

High School diploma or GED

Tools

CRM applications

Job description

Centene Corp. in the United States is seeking a frontline member advocate to resolve routine inquiries from members and providers via phone, chat and email.

You will research issues, escalate when needed, and maintain CRM records while upholding quality and compliance standards. The role emphasizes customer service in a fast-paced contact center, with focus on timely, accurate responses, potential experience with Facets, and working across multiple departments to deliver high-quality care.