Healthcare Member Support Advocate II

Centene Corporation; Arkansas; Ibrido; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K and stock plans

Tuition reimbursement

Paid time off + holidays

Flexible work options

Descrizione del lavoro

Centene Corporation in Arkansas seeks a front-line advocate to resolve routine member and provider inquiries with personalized support across phone, chat, and email. This role emphasizes quality, speed, and compliance within a high-volume contact center.

Requires a high school diploma or GED and 1–2 years of related experience; sponsorship is not available. Competitive benefits and a flexible work approach are offered.

Competenze

• Assesses and researches routine member/provider inquiries to determine causes.
• Delivers timely, accurate, personalized support across channels.
• Maintains quality standards in a fast-paced contact center.

Mansioni

• Front-line advocate resolving inquiries for members/providers.
• Mitigates complaints to prevent escalation on first contact.
• Documents information in CRM for quality and performance tracking.
• Adheres to policies and regulatory requirements.
• Performs other duties as assigned.

Conoscenze

Customer service

Communication

Problem solving

Formazione

High School diploma or GED

Descrizione del lavoro

Centene Corporation in Arkansas seeks a front-line advocate to resolve routine member and provider inquiries with personalized support across phone, chat, and email. This role emphasizes quality, speed, and compliance within a high-volume contact center.

Requires a high school diploma or GED and 1–2 years of related experience; sponsorship is not available. Competitive benefits and a flexible work approach are offered.