Customer Care Advocate — Flexible Schedule & Growth

Jeff Berthney - State Farm Agent; Monroeville (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jeff Berthney - State Farm Agent is seeking a Customer Service Representative to join a small, growing team in a local State Farm office. The role focuses on delivering exceptional customer experiences, answering inquiries, and helping clients with their insurance needs.

The position emphasizes attention to detail, strong communication, and a proactive, sales-minded approach to support community members and foster long-term relationships.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Jeff Berthney - State Farm Agent is seeking a Customer Service Representative to join a small, growing team in a local State Farm office. The role focuses on delivering exceptional customer experiences, answering inquiries, and helping clients with their insurance needs.

The position emphasizes attention to detail, strong communication, and a proactive, sales-minded approach to support community members and foster long-term relationships.