Insurance Customer Care Specialist — Flexible Schedule & Growth

John Hoffman - State Farm Agent; Independence (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John Hoffman - State Farm Agent seeks a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs while contributing to a positive, customer-focused environment.

Ideal candidates are customer-focused and empathetic, with opportunities for internal growth for driven and sales-minded individuals.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to stay detail oriented and multitask in a fast-paced environment.
• Experience in customer service is preferred and beneficial.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

John Hoffman - State Farm Agent seeks a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs while contributing to a positive, customer-focused environment.

Ideal candidates are customer-focused and empathetic, with opportunities for internal growth for driven and sales-minded individuals.