Customer Care Admin — Remote Ops & Fulfillment

Plicards

North Las Vegas (NV)

On-site

USD 36,000 - 46,000

Full time

7 days ago

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Job summary

Plicards in North Las Vegas, NV is seeking a Customer Care Admin to support the Customer Care and remote Account Management teams. The role requires meticulous data handling, timely communications, and organization to keep client projects moving smoothly.

Schedule: 7:30am - 4:00pm, Monday to Friday. Key duties include processing orders through the ERP, coordinating proofs and data forms, printing job notes, shipping collateral, and maintaining accurate records with a fast-paced, team-oriented

Qualifications

High school diploma or GED required.
Strong organizational skills and attention to detail.
Proficient in Microsoft Office (Teams, Outlook, Excel).
Excellent written and verbal communication; strong time management.
Ability to work independently and as part of a team.

Responsibilities

Print job notes, art sheets and old proofs and submit to prepress for remote account managers and customer care team.
Move tickets to planning with signed proofs, job notes, color target for the team.
Print and hand in data forms to the personalization team.
Ship customer collateral including test cards, hard copy proofs, color samples and production items.
Process Virtual First Case forms as completed by the personalization team.
Process fulfillment order requests through the ERP system.
Empty completed production tickets and archive paperwork in a clean, organized manner.
Perform other duties as assigned by the Customer Care manager.