Customer Care Admin

PLI Cards; North Las Vegas (NV); On-site; USD 38,000 - 62,000; Full time

Job summary

Plasticard Locktech International is seeking an organized and detail-oriented team member to support remote account managers and the customer care team. The role emphasizes processing proofs, coordinating with planning and personalization teams, and handling fulfillment tasks through the ERP system.

Ideal candidates will manage multiple tasks in a fast-paced environment, maintain accurate data forms, and archive documents properly while collaborating with the Customer Care manager for smooth

Qualifications

• High School Diploma or GED equivalent.
• Strong organizational skills and attention to detail.
• Strong written, verbal, and time management skills.
• Ability to work in a fast-paced environment and have a strong sense of urgency.
• Work well independently and within a team.

Responsibilities

• Print job notes, art sheets and/or old art proofs and hand in to the prepress department for remote account managers and customer care team.
• Move tickets to planning with signed art proofs, job notes, color target for the remote account managers and customer care team.
• Print and hand in data forms to the personalization team for the remote account managers and customer care team.
• Ship out customer collateral including test cards, hard copy proofs, color samples, First Cases, and finished production samples for the remote account managers and customer care team.
• Process Virtual First Case forms as completed by the personalization team.
• Process fulfillment order requests from customers through the ERP system.
• Archive completed production tickets and related paperwork in a clean and organized manner.
• Other duties as assigned by the Customer Care manager.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Time management

Fast-paced work ethic

Teamwork and independence

Education

High School Diploma or GED

Job description

Career Opportunities with Plasticard Locktech International

A great place to work.

Careers At Plasticard Locktech International

Current job opportunities are posted here as they become available.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Essential Job Functions:

• Print Job notes, art sheets and/or old art proofs and turn in to the prepress department on behalf of the remote account managers and customer care team.
• Move tickets to the planning teams with signed art proofs, job notes, color target on behalf of the remote account managers and customer care team.
• Print and hand in data forms to the personalization team on behalf of the remote account managers and customer care team.
• Ship out customer collateral - including, but not limited to: Test cards, Hard Copy Proofs, color samples, First Cases, finished production samples on behalf of the remote account managers and customer care team.
• Process Virtual First Case forms as they are completed by the personalization team.
• Process fulfillment order requests from customers through the company's ERP system.
• Emptying completed production tickets and archiving the physical paperwork in a clean and organized manner.
• Other duties as assigned by the Customer Care manager.

Qualifications:

• High School Diploma or GED equivalent
• Strong organizational skills and attention to detail
• Strong written, verbal, and time management skills
• Ability to work in a fast-paced environment and have a strong sense of urgency
• Work well independently and within a team