Customer Care Admin

Plicards; North Las Vegas (NV); On-site; USD 36,000 - 46,000; Full time

Job summary

Plicards in North Las Vegas, NV is seeking a Customer Care Admin to support the Customer Care and remote Account Management teams. The role requires meticulous data handling, timely communications, and organization to keep client projects moving smoothly.

Schedule: 7:30am - 4:00pm, Monday to Friday. Key duties include processing orders through the ERP, coordinating proofs and data forms, printing job notes, shipping collateral, and maintaining accurate records with a fast-paced, team-oriented

Qualifications

• High school diploma or GED required.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office (Teams, Outlook, Excel).
• Excellent written and verbal communication; strong time management.
• Ability to work independently and as part of a team.

Responsibilities

• Print job notes, art sheets and old proofs and submit to prepress for remote account managers and customer care team.
• Move tickets to planning with signed proofs, job notes, color target for the team.
• Print and hand in data forms to the personalization team.
• Ship customer collateral including test cards, hard copy proofs, color samples and production items.
• Process Virtual First Case forms as completed by the personalization team.
• Process fulfillment order requests through the ERP system.
• Empty completed production tickets and archive paperwork in a clean, organized manner.
• Perform other duties as assigned by the Customer Care manager.

Skills

Organizational skills

Microsoft Office

Written communication

Verbal communication

Time management

Customer focus

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary

The Customer Care Admin is responsible for providing support to the Customer Care and remote Account Management team.

Schedule: 7:30am - 4:00pm M-F

Essential Job Functions:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Print Job notes, art sheets and/or old art proofs and turn in to the prepress department on behalf of the remote account managers and customer care team.

• Move tickets to the planning teams with signed art proofs, job notes, color target on behalf of the remote account managers and customer care team.

• Print and hand in data forms to the personalization team on behalf of the remote account managers and customer care team.

• Ship out customer collateral – including, but not limited to: Test cards, Hard Copy Proofs, color samples, First Cases, finished production samples on behalf of the remote account managers and customer care team.

• Process Virtual First Case forms as they are completed by the personalization team.

• Process fulfillment order requests from customers through the company’s ERP system.

• Emptying completed production tickets and archiving the physical paperwork in a clean and organized manner

• Other duties as assigned by the Customer Care manager.

Qualifications:

• High School Diploma or GED equivalent

• Strong organizational skills and attention to detail

• Computer literate: Microsoft Office (Teams, Outlook, Excel)

• Strong written, verbal, and time management skills

• Ability to work in a fast-paced environment and have a strong sense of urgency

• Work well independently and within a team

• Customer focused