Customer Care Admin

Plasticard Locktech International; North Las Vegas (NV); On-site; USD 36,000 - 54,000; Full time

Job summary

Plasticard Locktech International is seeking an organized, detail-oriented professional to support remote account managers and the customer care team. The role involves handling print notes, proofs, data forms and fulfillment requests using the company ERP system, while ensuring accurate archiving and timely processing of orders.

The ideal candidate will work well both independently and in a fast-paced environment, with strong written and verbal communication skills and a focus on meeting

Qualifications

• Must have strong organizational skills and attention to detail.
• Able to manage written and verbal communication effectively.
• Capable of working in a fast-paced environment with urgency.
• Works well both independently and in a team.

Responsibilities

• Print job notes and art sheets for the prepress department for remote account managers and customer care.
• Move tickets to planning teams with art proofs, job notes and color targets for the remote team.
• Print and hand in data forms to the personalization team for the remote team.
• Ship customer collateral including test cards, proof copies and color samples for the remote team.
• Process Virtual First Case forms as completed by the personalization team.
• Process fulfillment order requests from customers via the ERP system.
• Archive completed production tickets and paperwork in an organized manner.
• Support other duties as assigned by the Customer Care manager.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Time management

Education

High School Diploma or GED

Tools

ERP system

Job description

Career Opportunities with Plasticard Locktech International

A great place to work.

Careers At Plasticard Locktech International

Current job opportunities are posted here as they become available.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Essential Job Functions:

• Print Job notes, art sheets and/or old art proofs and turn in to the prepress department on behalf of the remote account managers and customer care team.
• Move tickets to the planning teams with signed art proofs, job notes, color target on behalf of the remote account managers and customer care team.
• Print and hand in data forms to the personalization team on behalf of the remote account managers and customer care team.
• Ship out customer collateral - including, but not limited to: Test cards, Hard Copy Proofs, color samples, First Cases, finished production samples on behalf of the remote account managers and customer care team.
• Process Virtual First Case forms as they are completed by the personalization team.
• Process fulfillment order requests from customers through the company's ERP system.
• Emptying completed production tickets and archiving the physical paperwork in a clean and organized manner.
• Other duties as assigned by the Customer Care manager.

Qualifications:

• High School Diploma or GED equivalent
• Strong organizational skills and attention to detail
• Strong written, verbal, and time management skills
• Ability to work in a fast-paced environment and have a strong sense of urgency
• Work well independently and within a team