Customer Billing Specialist

Addison Group; Carlsbad (CA); On-site; USD 27,552 - 34,440; Part time

Job summary

A leading staffing agency seeks an Administrative Support professional for a temporary position in Carlsbad, CA. This role involves providing administrative assistance to the billing team, managing customer inquiries regarding payments, and processing transactions efficiently. Candidates should demonstrate strong attention to detail and experience with customer service. This is an in-office position expected to last 3-4 months, suitable for individuals looking to gain experience in a dynamic environment.

Qualifications

• Strong attention to detail and accuracy in managing data.
• Ability to handle customer inquiries and payments professionally.
• Experience with online payment platforms is preferred.

Responsibilities

• Provide administrative support to the billing team.
• Manage incoming customer calls regarding payments.
• Process customer payments through online platforms.
• Update customer records using internal systems.

Job description

Location: Carlsbad, CA (Fully in office)

Temporary assignment 3-4 months long

Job Duties

• Provide administrative support to the billing team, assisting with day-to-day operations
• Answer and manage incoming customer calls related to payments and invoices, ensuring timely and accurate responses
• Process and complete online forms with attention to detail and accuracy
• Maintain and update customer records by logging relevant information into internal systems
• Receive and process customer payments through online payment platforms
• Generate and print invoices for distribution to customers
• Learn and effectively operate the company phone system to route and manage calls
• Troubleshoot and resolve customer inquiries and payment-related issues
• Appropriately delegate and route phone calls to the correct departments or team members