Subscription Billing Specialist (Temporary)

HM Electronics; Carlsbad (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

HM Electronics in Carlsbad, CA is seeking a Subscription Billing Administrator for a temporary 3-month assignment. You will support the A/R team by handling delinquent subscriptions, emails, calls, and billing adjustments to ensure accurate subscription billing.

Responsibilities include documenting communications, processing credit requests, managing the subscription inbox (about 150 emails daily), and coordinating with colleagues to resolve billing issues.

Qualifications

• 1-2 years of customer service experience.
• Proficiency in MS Office.
• Basic ability to use a 10-key calculator.

Responsibilities

• Collect on delinquent subscriptions.
• Document all customer communication on the AR collection account.
• Answer calls from customers on the subscription phone queue.
• Handle all subscription related emails from customers.
• Assist other employees as needed.
• Process credits and rebills for subscriptions.

Skills

Customer service

MS Office

10-key calculator

Education

High school diploma

Job description

HM Electronics in Carlsbad, CA is seeking a Subscription Billing Administrator for a temporary 3-month assignment. You will support the A/R team by handling delinquent subscriptions, emails, calls, and billing adjustments to ensure accurate subscription billing.

Responsibilities include documenting communications, processing credit requests, managing the subscription inbox (about 150 emails daily), and coordinating with colleagues to resolve billing issues.