Billing & Customer Support Specialist

MOHR Talent; Downey (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

A recruitment agency is seeking a Billing & Customer Support Specialist in Commerce, CA. This role requires a proactive professional with at least 2 years of customer service experience, preferably in billing. Responsibilities include managing customer inquiries, processing payments, and ensuring accurate invoicing. Strong skills in Microsoft Office and ERP systems are required. This position offers an in-office schedule, Monday through Friday.

Qualifications

• Minimum 2 years of customer service experience, preferably in billing or accounting.
• Strong Microsoft Office skills required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer calls and inquiries regarding account setups.
• Process price adjustments and manage outstanding payments.
• Review invoices for accuracy and follow up on discrepancies.

Skills

Customer service skills

Billing experience

Strong analytical abilities

Attention to detail

Organizational skills

Education

High School diploma or GED

Tools

ERP systems (NetSuite preferred)

Microsoft Office (Excel, Word, Outlook)

Job description

Billing & Customer Support Specialist
Commerce, CA (Onsite) | Monday–Friday, 8:30 AM – 5:00 PM | $20/hr

Position Overview:

Our client is seeking a detail-oriented and customer-focused professional to join our accounting team as a Billing & Customer Support Specialist. In this role, you will serve as a key point of contact for customers, providing exceptional service while supporting billing, order processing, and account management. You will collaborate with internal teams to ensure accurate invoicing, timely payment processing, and prompt resolution of customer inquiries.

Ideal Candidate:

The ideal candidate is a proactive problem-solver with customer service skills and billing experience. You should be able to communicate effectively, manage detailed transactions accurately, and work collaboratively across departments to support customer satisfaction and operational efficiency.

Key Responsibilities:

1. Respond to customer calls and inquiries, including new account setups and credit requests
2. Review and approve product returns and credits
3. Process price adjustments and enter orders for assigned accounts
4. Follow up on outstanding payments and assist customers with payment portals
5. Review invoices for accuracy, delivery confirmation, and payment status
6. Communicate with internal teams to resolve discrepancies or missing documentation
7. Process credit memos in a timely manner and maintain organized records
8. Support daily invoicing and administrative duties, including ordering supplies
9. Assist with annual audits and record customer payments when needed

Qualifications:

1. High School diploma or GED required
2. Minimum 2 years of customer service experience, preferably in billing, accounting, or order processing
3. Proficiency with ERP systems (NetSuite experience a plus)
4. Strong Microsoft Office skills (Excel, Word, Outlook)
5. Excellent organizational skills and attention to detail
6. Strong analytical and problem-solving abilities
7. Ability to manage multiple priorities in a fast-paced environment

MOHR Talent is an equal-opportunity employer and complies with all applicable laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you have concerns about discrimination or compliance, contact our Human Resources at [e-mail].