Customer Benefits Payment Representative

Beacon Hill Staffing Group, LLC; Saint Paul (MN); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer Benefits Payment Representative in Saint Paul, MN. This full-time, hybrid role (1-2 days in office) involves timely and accurate processing of benefit payments and delivering excellent customer service.

You will investigate claims, process payments, verify eligibility, and maintain thorough records while complying with regulatory requirements. The ideal candidate has experience in benefits administration or claims processing, strong attention

Qualifications

• Experience in benefits administration or claims processing preferred.
• High accuracy and attention to detail required.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Investigate claims and analyze information to determine outcomes.
• Provide claim status updates to customers, partners and stakeholders.
• Evaluate documentation and authorize payments or denials with rationale.
• Review claim files for completeness and compliance.
• Process high volume of claims while meeting SLAs and turnaround times.
• Conduct eligibility reviews, loss investigations, and fraud prevention as needed.
• Maintain accurate records for audits, regulatory requirements, and litigation.

Skills

Attention to detail

Analytical thinking

Customer service

Communication skills

Time management

Independent worker

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Customer Benefits Payment Representative

Location: Saint Paul, MN | Hybrid (1-2 days a week in office) Employment Type: Full-Time Pay: $24-$26 an hour (Depending on Experience)

Position Overview

Beacon Hill's client is seeking a highly motivated and detail-oriented Customer Benefits Payment Representative to join their team. This individual will play a critical role in ensuring the timely and accurate processing of benefit payments while delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment, possesses strong analytical and problem-solving skills, and is committed to maintaining accuracy and compliance throughout the claims review and payment process.

This team is responsible for issuing benefit payments to customers and partners while ensuring compliance with regulatory requirements and company policies. Responsibilities include claims investigation, payment processing, records management, fraud prevention, and eligibility verification. The department is dedicated to delivering a positive customer experience through effective communication, quality assurance, and sound risk assessment practices.

Key Responsibilities

• Investigate claims and analyze information to determine appropriate outcomes and next steps.


• Communicate claim status updates and findings to customers, partners, and internal stakeholders throughout the investigation process.


• Evaluate claim documentation and authorize payments or claim denials, providing clear explanations and supporting rationale.


• Review claim files to ensure all required documentation is complete, accurate, and compliant with company standards.


• Process a high volume of claims while meeting established service-level agreements and turnaround times.


• Conduct eligibility reviews, loss investigations, and fraud prevention activities when necessary.


• Maintain accurate records and documentation to support audits, quality reviews, regulatory requirements, and potential litigation.


• Handle inbound telephone inquiries regarding claim status, policy provisions, exclusions, and payment details.


• Collaborate with internal teams and external partners to resolve complex claim issues and ensure a positive customer experience.


• Utilize company systems and technology tools to efficiently process claims and manage payment records.

Qualifications

• Previous experience in benefits administration, claims processing, insurance, financial services, or a related field preferred.


• Knowledge of benefit claim processing and payment administration.


• Strong attention to detail with a high level of accuracy.


• Excellent analytical, problem-solving, and decision‑making skills.


• Strong organizational and time management abilities.


• Exceptional written and verbal communication skills.


• Customer‑focused mindset with a compassionate and professional approach.


• Ability to work independently and collaboratively in a team environment.


• Demonstrated ability to manage multiple priorities in a fast‑paced setting.


• Comfortable learning new systems, processes, and evolving technologies.


• Proficiency in Microsoft Office Suite, including Word and Excel.

Why Join Us?

• Hybrid work environment with minimal in‑office requirements.


• Opportunity to make a meaningful impact in supporting customers during important life events.


• Collaborative and supportive team culture.


• Professional development and growth opportunities.


• Dynamic role that combines customer service, investigation, and analytical problem‑solving.

If you are a detail-oriented professional who enjoys problem-solving, thrives in a fast‑paced environment, and is passionate about delivering outstanding customer service, we encourage you to apply.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and your specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill.

Employing the Future (TM)