Customer Banking Teller & Relationship Builder

Beacon-Bank; South Hadley Falls (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank in South Hadley, MA is seeking a Teller to serve as the main point of contact for customers, handling deposits, withdrawals, and other transactions with accuracy and courtesy. You'll promote Beacon Bank products, assist customers with digital banking, and support branch initiatives while ensuring compliance with bank policies and regulatory requirements.

Excellent communication, reliability, and teamwork are essential; weekend hours and occasional travel to nearby offices may be

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Basic computer skills; familiarity with Microsoft Office.

Responsibilities

• Provide outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services.
• Assist customers with digital banking services and refer convenient options.
• Participate in branch initiatives and community involvement to develop new business.
• Meet or exceed teller incentive goals and contribute to branch goals.
• Process financial transactions, including deposits, withdrawals, and loan payments.
• Maintain and balance a cash drawer daily.
• Follow bank policies and procedures, including security and privacy.

Skills

Customer service

Communication skills

Listening skills

Attendance reliability

Interpersonal skills

Flexibility

Teamwork

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Beacon Bank in South Hadley, MA is seeking a Teller to serve as the main point of contact for customers, handling deposits, withdrawals, and other transactions with accuracy and courtesy. You'll promote Beacon Bank products, assist customers with digital banking, and support branch initiatives while ensuring compliance with bank policies and regulatory requirements.

Excellent communication, reliability, and teamwork are essential; weekend hours and occasional travel to nearby offices may be