Teller - South Hadley, MA

Berkshire Bank Company; South Hadley Falls (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank in South Hadley, MA is seeking a Teller to serve as the main customer contact, processing financial transactions accurately while delivering an exceptional customer experience and promoting digital banking options. The role requires following bank policies and regulatory requirements, maintaining a balanced cash drawer, and participating in branch initiatives.

High school diploma or equivalent is required; cash handling and customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Cash handling and customer service experience preferred.
• Strong communication and teamwork skills are essential.

Responsibilities

• Process financial transactions, including deposits, withdrawals, and payments.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash accurately and securely in a fast-paced environment.
• Assist with daily branch responsibilities to ensure timely work flow.

Skills

Cash handling

Customer service

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 4
Salary Range: $20.00 - $24.91
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: South Hadley, MA

Purpose/Objective

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank's products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Key Accountabilities

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.

Sales & Referral Goals

• Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education

• High school diploma or equivalent required.

Experience

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge

• Strong interpersonal skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to be flexible in a fast-paced environment.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].