Teller

Beacon-Bank; South Hadley Falls (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank in South Hadley, MA is seeking a Teller to serve as the main point of contact for customers, handling deposits, withdrawals, and other transactions with accuracy and courtesy. You'll promote Beacon Bank products, assist customers with digital banking, and support branch initiatives while ensuring compliance with bank policies and regulatory requirements.

Excellent communication, reliability, and teamwork are essential; weekend hours and occasional travel to nearby offices may be

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Basic computer skills; familiarity with Microsoft Office.

Responsibilities

• Provide outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services.
• Assist customers with digital banking services and refer convenient options.
• Participate in branch initiatives and community involvement to develop new business.
• Meet or exceed teller incentive goals and contribute to branch goals.
• Process financial transactions, including deposits, withdrawals, and loan payments.
• Maintain and balance a cash drawer daily.
• Follow bank policies and procedures, including security and privacy.

Skills

Customer service

Communication skills

Listening skills

Attendance reliability

Interpersonal skills

Flexibility

Teamwork

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

South Hadley, Massachusetts, United States

Job Description

Division: Retail Banking

Department: Various – Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 4

Salary Range: $20.00 - $24.91

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: South Hadley, MA - 74 Lamb St

Purpose/Objective:

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Key Accountabilities:

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education:

• High school diploma or equivalent required.

Experience:

• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge:

• Strong interpersonal skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to be flexible in a fast-paced environment.
• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail] .

We endeavor to make this site accessible to any and all users.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail] .