Customer Banking Specialist – Cash & Digital Solutions

Hancock Whitney Corp.; Louisiana (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Hancock Whitney in the United States seeks a customer-focused teller to manage daily transactions and client interactions with accuracy and speed. You will engage clients in-person and by phone, promote digital banking tools, and refer opportunities to partners as needs arise.

The role requires a High School diploma or GED and at least 6 months in cash handling, retail, or teller work, with strong preference for sales referrals. Compliance and professional appearance are expected.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, and loan payments.
• Educate clients on digital solutions to promote convenience and self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations: vault management, night depository, and balancing.

Skills

Cash handling

Retail experience

Teller experience

Sales experience

Education

High School diploma or GED

Job description

Hancock Whitney in the United States seeks a customer-focused teller to manage daily transactions and client interactions with accuracy and speed. You will engage clients in-person and by phone, promote digital banking tools, and refer opportunities to partners as needs arise.

The role requires a High School diploma or GED and at least 6 months in cash handling, retail, or teller work, with strong preference for sales referrals. Compliance and professional appearance are expected.