Client-Focused Banking Specialist

Hancock Whitney; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Hancock Whitney in Tallahassee, FL seeks a friendly Teller to deliver accurate, efficient client service at the financial center. You will handle deposits, withdrawals, loan payments, and routine account maintenance while promoting digital solutions.

This role requires a High School diploma and at least 6 months of cash-handling or retail experience, with a preference for sales and referrals. Evening and weekend hours may apply, and compliance with banking regulations is essential.

Qualifications

• 6 months cash-handling, retail, or teller experience.
• Must comply with banking laws including BSA requirements.
• Excellent customer service skills and ability to resolve issues quickly.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries.
• Build, maintain, and grow client relationships through in-person and outbound phone interactions.
• Educate clients on digital solutions (mobile, online, ATM) to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation prep, balancing.
• Assist in managing operational loss through fraud detection and supervisory overrides as needed, maintaining balancing standards.
• Uphold risk management, compliance, and security standards; maintain professionalism and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Teller experience

Sales referrals

Education

High School diploma or GED

Job description

Hancock Whitney in Tallahassee, FL seeks a friendly Teller to deliver accurate, efficient client service at the financial center. You will handle deposits, withdrawals, loan payments, and routine account maintenance while promoting digital solutions.

This role requires a High School diploma and at least 6 months of cash-handling or retail experience, with a preference for sales and referrals. Evening and weekend hours may apply, and compliance with banking regulations is essential.