Part-Time Teller: Quick, Customer-Driven Banking

Hancock Whitney; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in New Orleans, LA, is seeking a customer-focused teller to deliver accurate, fast service and build lasting client relationships. You will handle routine transactions, promote digital banking solutions, and refer clients to partners to meet financial needs.

The role requires a high school diploma or GED, 6 months of cash-handling or teller experience, and compliance with banking laws. Weekend/evening hours and travel may be required, with opportunities to grow in a trusted

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Sales referrals

Compliance awareness

Education

High School diploma or GED

Job description

Hancock Whitney in New Orleans, LA, is seeking a customer-focused teller to deliver accurate, fast service and build lasting client relationships. You will handle routine transactions, promote digital banking solutions, and refer clients to partners to meet financial needs.

The role requires a high school diploma or GED, 6 months of cash-handling or teller experience, and compliance with banking laws. Weekend/evening hours and travel may be required, with opportunities to grow in a trusted