Client-Focused Banking Teller & Relationship Builder

Hancock Whitney; Gulfport (MS); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Hancock Whitney in Gulfport, MS seeks a Customer Service Teller to handle deposits, withdrawals, account maintenance, and serve clients with accuracy and courtesy.

You will promote digital banking solutions, balance cash drawer, support center operations, and refer clients to specialists as needs arise.

The role requires a high school diploma or GED and at least 6 months cash-handling experience; weekend/evening hours and lifting up to 50 lbs may be required.

Qualifications

• Requires a High School diploma or GED.
• At least 6 months cash-handling, retail, or teller experience.
• Sales/referral experience is preferred.

Responsibilities

• Deliver exceptional client interactions with accuracy and speed.
• Handle deposits, withdrawals, check cashing, and loan payments.
• Respond to servicing requests and resolve issues using product knowledge.
• Build and grow client relationships through in-person and outbound calls.
• Educate clients on digital solutions (mobile, online, ATM banking).
• Refer clients to internal partners when needs are identified.
• Support financial center operations, including opening/closing and balancing.
• Assist in fraud detection and maintaining risk standards.
• Uphold all compliance and security standards and professional appearance.
• Manage lobby flow by greeting and directing clients.

Skills

Cash handling

Sales / referrals

Education

High School diploma or GED

Job description

Hancock Whitney in Gulfport, MS seeks a Customer Service Teller to handle deposits, withdrawals, account maintenance, and serve clients with accuracy and courtesy.

You will promote digital banking solutions, balance cash drawer, support center operations, and refer clients to specialists as needs arise.

The role requires a high school diploma or GED and at least 6 months cash-handling experience; weekend/evening hours and lifting up to 50 lbs may be required.