Client-First Teller: Banking Transactions & Digital Help

Hancock Whitney Corp.; Ocean Springs (MS); On-site; USD 26,000 - 36,000; Full time

Job summary

Hancock Whitney Corp. in Ocean Springs, MS is seeking a friendly bank teller to deliver accurate, efficient service to clients. You will handle deposits, withdrawals, check cashing, loan payments, and other transactional needs while promoting digital solutions.

The role requires a High School diploma or GED and at least 6 months of cash-handling or retail experience. You will work extended hours including weekends, contribute to risk and compliance, and help maintain a welcoming lobby.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver accurate client interactions with emphasis on accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Teller experience

Education

High School diploma or GED

Job description

Hancock Whitney Corp. in Ocean Springs, MS is seeking a friendly bank teller to deliver accurate, efficient service to clients. You will handle deposits, withdrawals, check cashing, loan payments, and other transactional needs while promoting digital solutions.

The role requires a High School diploma or GED and at least 6 months of cash-handling or retail experience. You will work extended hours including weekends, contribute to risk and compliance, and help maintain a welcoming lobby.