Client Banking Advisor — Relationship & Digital Solutions

Hancock Whitney; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in New Orleans, LA is seeking a friendly Teller to deliver accurate, efficient service to clients while supporting daily branch operations. You will handle deposits, withdrawals, check cashing, loan payments, and other transactions, educate customers on mobile and online banking, and help build lasting relationships through proactive engagement.

Flexibility to work weekends/evenings and lift up to 50 pounds as needed; commitment to risk management and compliance; participate in

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy and speed.
• Handle client deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Sales/referral experience

Customer service

Education

High School diploma or GED

Job description

Hancock Whitney in New Orleans, LA is seeking a friendly Teller to deliver accurate, efficient service to clients while supporting daily branch operations. You will handle deposits, withdrawals, check cashing, loan payments, and other transactions, educate customers on mobile and online banking, and help build lasting relationships through proactive engagement.

Flexibility to work weekends/evenings and lift up to 50 pounds as needed; commitment to risk management and compliance; participate in