Client-Centric Bank Teller

Hancock Whitney; Louisiana (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney is seeking a customer-focused Teller to deliver accurate, fast, and friendly service in a busy financial center. You will handle deposits, withdrawals, loan payments, and other transactions while educating clients on digital banking tools and services.

Build relationships through in-person and outbound outreach, refer opportunities to partners, and help maintain secure, compliant operations.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with banking laws and Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Sales and referrals

Regulatory awareness

Education

High School diploma or GED

Job description

Hancock Whitney is seeking a customer-focused Teller to deliver accurate, fast, and friendly service in a busy financial center. You will handle deposits, withdrawals, loan payments, and other transactions while educating clients on digital banking tools and services.

Build relationships through in-person and outbound outreach, refer opportunities to partners, and help maintain secure, compliant operations.