Customer Banking Experience Specialist

PNC; Port Arthur (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Back-up child/elder care

Educational assistance

Wellness program with financial Incent

Up to 11 paid holidays

9 occasional absence days

15 to 25 vacation days

Career development opportunities

Job summary

PNC in Port Arthur, TX is seeking a Full-Time Teller to deliver a unique customer experience focused on improving financial wellbeing. You will handle a variety of customer interactions, educate customers on options, and identify opportunities to connect them with PNC products, while maintaining branch operations efficiently.

The role emphasizes customer service, accuracy, and responsible use of technology to enhance service and referrals.

Qualifications

• Qualifications include the knowledge, skills and abilities required for the role.
• Listed below are the skills, competencies, work experience, education and required certifications/licensures to be successful.
• Prior banking knowledge and customer service experience are beneficial for the teller duties.

Responsibilities

• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC in Port Arthur, TX is seeking a Full-Time Teller to deliver a unique customer experience focused on improving financial wellbeing. You will handle a variety of customer interactions, educate customers on options, and identify opportunities to connect them with PNC products, while maintaining branch operations efficiently.

The role emphasizes customer service, accuracy, and responsible use of technology to enhance service and referrals.