Full-Time Teller — Customer Experience Champion

PNC; DuPont (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid holidays

Paid time off

Life insurance

Disability coverage

Employee assistance program

Wellness program

Parental leave

Stock purchase plan

Education assistance

Retirement benefits

Birthday leave

Job summary

PNC is seeking a Full Time Teller to deliver a distinctive customer experience and support financial wellbeing for customers at the Dupont, PA location. This role focuses on handling diverse customer interactions, educating customers on alternatives, and identifying opportunities to refer to branch staff.

You will engage with customers, promote products, and ensure accurate daily operations. The position emphasizes using technology to assist customers, applying knowledge to solve problems, and

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgement within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Full Time Teller to deliver a distinctive customer experience and support financial wellbeing for customers at the Dupont, PA location. This role focuses on handling diverse customer interactions, educating customers on alternatives, and identifying opportunities to refer to branch staff.

You will engage with customers, promote products, and ensure accurate daily operations. The position emphasizes using technology to assist customers, applying knowledge to solve problems, and