Customer Banker & Digital Solutions Advisor

M&T Bank Corporation; Lancaster (Lancaster County); In loco; USD 26.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits

Volunteer time

Descrizione del lavoro

M&T Bank Corporation in Lancaster, PA is hiring a Customer Service Teller to deliver exceptional service to Consumer and Business customers. You will handle transactions, explain features, and refer customers to partners to meet needs while promoting digital tools.

You will maintain accuracy, follow procedures, and participate in lobby management. Strong communication, reliability, and teamwork are essential in this fast-paced retail environment. Competitive benefits are offered.

Competenze

• High school diploma or GED and 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Ability to effectively handle difficult customer conversations.
• Well-organized with proven time management and prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.

Mansioni

• Educate customers and explain banking features and benefits.
• Provide branch sales and service, refer to partners as needed.
• Promote digital capabilities and banker-assisted solutions.
• Process and log customer transactions accurately.
• Assist with AML/KYC processes and identify suspicious activity.
• Adhere to risk controls and branch operational procedures.
• Maintain lobby engagement and provide a differentiated service experience.

Conoscenze

Verbal communication

Interpersonal skills

Customer interaction

Difficult conversations

Time management

Prioritization

Internet proficiency

Formazione

High school diploma or GED + 1 year experience

Bilingual (based on branch needs)

Descrizione del lavoro

M&T Bank Corporation in Lancaster, PA is hiring a Customer Service Teller to deliver exceptional service to Consumer and Business customers. You will handle transactions, explain features, and refer customers to partners to meet needs while promoting digital tools.

You will maintain accuracy, follow procedures, and participate in lobby management. Strong communication, reliability, and teamwork are essential in this fast-paced retail environment. Competitive benefits are offered.