Branch Banker: Customer-Centric Sales & Digital Banking

M&T Bank; Pennsylvania; On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Dover, Pennsylvania is hiring a Teller who delivers exceptional customer service while handling transactions and supporting branch operations. You will educate customers on banking features, promote digital tools, and identify opportunities to meet financial needs.

The role requires at least 1 year of retail or customer service experience, strong communication, and the ability to work under time pressure in a friendly, team-based environment.

Qualifications

• Minimum 1 year of proven retail sales or customer service experience.
• Strong verbal and interpersonal communication skills.
• Ability to handle difficult customer conversations and multitask in a busy branch.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and suggest products.
• Engage customers and promote digital banking capabilities.
• Explain loan decision criteria at a high level.
• Process customer transactions accurately and complete servicing tasks.
• Maintain branch operations and adhere to risk and AML procedures.
• Proactively reach out to deepen customer relationships.

Skills

Retail sales

Customer service

Verbal communication

Time management

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Dover, Pennsylvania is hiring a Teller who delivers exceptional customer service while handling transactions and supporting branch operations. You will educate customers on banking features, promote digital tools, and identify opportunities to meet financial needs.

The role requires at least 1 year of retail or customer service experience, strong communication, and the ability to work under time pressure in a friendly, team-based environment.