Part-Time Customer Experience Associate

Sam Leman Ford; Peoria (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible scheduling

Professional environment

Growth opportunities

Student-friendly schedule

Job summary

Sam Leman Automotive Group in Peoria, IL seeks a friendly Part-Time Customer Experience Associate to welcome customers at the front desk and handle calls and scheduling. This role supports our sales team with customer communication and helps create a positive, efficient dealership experience.

Ideal for a college student or someone seeking flexible part-time work in a fast-paced environment. We value dependable, customer-focused individuals with strong communication and computer skills and a

Qualifications

• Friendly, professional and customer-focused.
• Strong communication and interpersonal skills.
• Comfortable speaking with customers in person and by phone.
• Dependable, organized and able to multitask.
• Comfortable using computers and learning new systems.
• Previous customer service or receptionist experience is helpful but not required.

Responsibilities

• Greet customers and provide a friendly first impression
• Answer and direct incoming phone calls
• Assist customers with general questions and appointment scheduling
• Respond to customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in purchasing a vehicle
• Make outbound calls to prospective and existing customers
• Assist the sales team with customer communication and follow-up
• Maintain accurate customer information and notes within our system
• Provide front desk coverage and general administrative support as needed
• Perform additional customer service duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Computer literacy

Reception/Call center exp

Job description

Part-Time Customer Experience Associate

Peoria, IL

Sam Leman Automotive Group

The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963, we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years, we have built our reputation on exceptional customer service, strong community relationships, and a workplace culture that values growth and opportunity.

We are currently seeking a friendly, dependable, and customer-focused Part-Time Customer Experience Associate to join our team in Peoria.

This position plays an important role in creating a positive experience for our customers, both in person and over the phone. Responsibilities will include assisting customers at the front desk, answering incoming calls, scheduling appointments, following up with prospective customers, and supporting our sales team with customer communication.

This is a great opportunity for a college student or someone looking for a flexible part-time position in a professional, fast-paced environment.

Responsibilities

• Greet customers and provide a friendly, welcoming first impression
• Answer and direct incoming phone calls
• Assist customers with general questions and appointment scheduling
• Respond to customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in purchasing a vehicle
• Make outbound calls to prospective and existing customers
• Assist the sales team with customer communication and follow-up
• Maintain accurate customer information and notes within our system
• Provide front desk coverage and general administrative support as needed
• Perform additional customer service duties as assigned

Qualifications

• Friendly, professional, and customer-focused
• Strong communication and interpersonal skills
• Comfortable speaking with customers both in person and over the phone
• Dependable, organized, and able to multitask
• Comfortable using computers and learning new systems
• Previous customer service, receptionist, sales support, or call center experience is helpful but not required

What We Offer

• Flexible part-time scheduling
• Professional and supportive work environment
• Opportunity to gain valuable customer service and business experience
• Opportunities for growth and advancement within the Sam Leman Automotive Group