Customer Appointment Coordinator

Winchoice; Arizona; On-site; USD 34,000 - 52,000; Full time

Job summary

WinChoice is seeking a motivated, customer-focused Confirmation Specialist to join our team in Arizona. This entry‑level role emphasizes accurate appointment confirmations and strong on‑phone communication.

You will schedule appointments, verify details in Salesforce, and collaborate with teammates to improve show rates. A high school diploma, solid computer skills, and excellent verbal and written communication are required.

Qualifications

• High School Diploma or GED.
• Strong computer skills and ability to navigate multiple systems.
• Excellent verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Strong organizational and time-management abilities.
• High attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.

Responsibilities

• Contact customers using approved scripts to confirm appointment details and set expectations
• Build rapport with customers through confident, friendly, and professional communication
• Verify mileage requirements and ensure leads meet company criteria
• Schedule appointments with the appropriate representatives in our system
• Maintain accurate updates and notes in Salesforce and other systems
• Perform multiple confirmation calls daily, including 24-hour appointment confirmations
• Collaborate with team members to improve show rates and enhance the customer experience

Skills

Verbal communication

Written communication

Phone skills

Time management

Detail oriented

Multitasking

Education

High School Diploma or GED

Tools

Salesforce

Google Maps

Job description

WinChoice is seeking a motivated, customer-focused Confirmation Specialist to join our team in Arizona. This entry‑level role emphasizes accurate appointment confirmations and strong on‑phone communication.

You will schedule appointments, verify details in Salesforce, and collaborate with teammates to improve show rates. A high school diploma, solid computer skills, and excellent verbal and written communication are required.