Appointment Coordinator

ADP, Inc.; Lubbock (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

ADP, Inc. in Texas (Lubbock) seeks an energetic Appointment Coordinator to join our team. You will be the first point of contact for clients and prospects, manage schedules, coordinate appointments, and ensure a seamless experience for all.

The role emphasizes proactive communication, multitasking, and customer-service focus. Schedule is Monday to Friday 9am to 2pm, offering growth within a fast-paced environment.

Qualifications

• Proven experience in inside sales or appointment setting with outbound calling.
• Familiarity with CRM software such as Salesforce or similar platforms for managing contacts and scheduling.
• Excellent English communication, verbal and written; Spanish a plus.

Responsibilities

• Schedule appointments with clients, prospects, and internal teams using CRM.
• Conduct outbound calling campaigns to nurture leads and follow up on inquiries.
• Coordinate with sales to ensure appointment readiness and accuracy.
• Maintain detailed CRM records of interactions, statuses, and client preferences.
• Negotiate appointment times to align with client needs and team schedules.
• Provide excellent customer service, addressing client questions promptly and professionally.

Skills

Inside sales

Appointment setting

CRM Salesforce

English communication

Spanish language

Tools

Salesforce

Job description

Job Overview

We are seeking an energetic and detail-oriented Appointment Coordinator to join our dynamic team. In this role, you will be the first point of contact for clients and prospects, managing schedules, coordinating appointments, and ensuring a seamless experience for all. Your proactive communication skills and ability to handle multiple tasks efficiently will drive our business development efforts and enhance customer satisfaction. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational talents and sales acumen will make a real impact. The schedule is Monday through Friday 9am to 2pm.

Duties

• Manage and schedule appointments with clients, prospects, and internal teams using CRM software such as Salesforce
• Conduct outbound calling campaigns, including warm calling to nurture leads and follow up on inquiries
• Coordinate with sales team to ensure appointment accuracy and readiness
• Maintain detailed records of all interactions in CRM systems, tracking appointment status and client preferences
• Negotiate appointment times that align with client needs while optimizing team schedules
• Provide excellent customer service by addressing client questions promptly and professionally, ensuring a positive experience

Qualifications

• Proven experience in inside sales, or appointment setting roles involving outbound calling or telemarketing
• Familiarity with CRM software such as Salesforce or similar platforms for managing contacts and scheduling
• Excellent communication skills in English, both verbal and written
• Bilingual in Spanish a PLUS!
• Customer service-oriented mindset with a focus on building long-term relationships

Join us as an Appointment Coordinator to be at the forefront of our growth! Your enthusiasm for sales, exceptional communication skills, and dedication to customer satisfaction will help us forge strong connections with clients while advancing your career in a vibrant, supportive environment.