Bilingual Appointment Coordinator (Service & Sales)

PAG Contact Center; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

PAG Contact Center in Chandler, Arizona is seeking an Appointment Coordinator to handle high-volume call center duties, schedule service and sales appointments, and provide exceptional customer service.

The role involves greeting visitors, managing inquiries, and maintaining organized records, with adherence to company policies and ethics. Requires a high school diploma and 6 months to 1 year of related experience.

Qualifications

• High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Preferred education: High School Diploma or equivalent; one to two years of related experience in customer service or receptionist roles.

Responsibilities

• Schedules service and/or sales appointments.
• Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers.
• May greet visitors to the dealership and direct them to the appropriate department or person.
• May provide general assistance to guests.
• Maintains electronic and manual filing systems.
• Follows attendance and punctuality standards and records shift times.
• Follows the Code of Business Ethics and Conduct.
• Understands and follows all work rules and directions from supervisors.
• Upholds company confidentiality policies and agreements.
• Maintains a professional appearance and workspace.
• Attends company meetings as required.
• Other duties as assigned.

Skills

Microsoft Office

Typing speed 50 wpm

Detailed instructions

Interpersonal skills

Education

High School Diploma or equivalent

Job description

PAG Contact Center in Chandler, Arizona is seeking an Appointment Coordinator to handle high-volume call center duties, schedule service and sales appointments, and provide exceptional customer service.

The role involves greeting visitors, managing inquiries, and maintaining organized records, with adherence to company policies and ethics. Requires a high school diploma and 6 months to 1 year of related experience.