Appointment Confirmation Specialist — Keep Calendars Full

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with 25% company match

Employee discounts on home improvement

Employee Referral Bonus Program

Job summary

Joyce Factory Direct is seeking a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and calendars stay full. You will also connect with warm leads and set qualified in-home appointments.

We expect persistence, proactivity, and a results-driven mindset. You’ll own upcoming appointments, address scheduling issues, and help prevent cancellations from disrupting the Sales team’s calendars.

Qualifications

• Previous experience in customer service, retail, hospitality, or high-volume call environments.
• Strong verbal communication and active listening skills.
• A confident, outgoing personality and the energy to initiate conversations.
• Reliable transportation to and from work.

Responsibilities

• Proactively contact customers to confirm upcoming in-home appointments
• Make consistent follow-up attempts to reach customers and secure confirmations
• Identify potential cancellations or scheduling conflicts and work to preserve or reschedule appointments
• Maintain and optimize Sales Representative calendars to maximize appointment capacity
• Support route mapping, territory planning, and efficient appointment scheduling
• Monitor open calendar space and help identify opportunities to keep schedules full
• Communicate appointment changes quickly and accurately to Sales Representatives
• Maintain accurate customer and appointment information in internal systems
• Provide a professional, positive customer experience throughout the confirmation process
• Collaborate with Call Center, Sales, Marketing, and Operations teams as needed
• Meet established confirmation, contact, appointment show-rate, and appointment-setting goals
• Set qualified in-home appointments with warm leads during downtime or between confirmations

Skills

Customer service

Verbal communication

Active listening

Scheduling

Job description

Joyce Factory Direct is seeking a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and calendars stay full. You will also connect with warm leads and set qualified in-home appointments.

We expect persistence, proactivity, and a results-driven mindset. You’ll own upcoming appointments, address scheduling issues, and help prevent cancellations from disrupting the Sales team’s calendars.