Confirmation Specialist

Winchoice; Arizona; On-site; USD 34,000 - 52,000; Full time

Job summary

WinChoice is seeking a motivated, customer-focused Confirmation Specialist to join our team in Arizona. This entry‑level role emphasizes accurate appointment confirmations and strong on‑phone communication.

You will schedule appointments, verify details in Salesforce, and collaborate with teammates to improve show rates. A high school diploma, solid computer skills, and excellent verbal and written communication are required.

Qualifications

• High School Diploma or GED.
• Strong computer skills and ability to navigate multiple systems.
• Excellent verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Strong organizational and time-management abilities.
• High attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.

Responsibilities

• Contact customers using approved scripts to confirm appointment details and set expectations
• Build rapport with customers through confident, friendly, and professional communication
• Verify mileage requirements and ensure leads meet company criteria
• Schedule appointments with the appropriate representatives in our system
• Maintain accurate updates and notes in Salesforce and other systems
• Perform multiple confirmation calls daily, including 24-hour appointment confirmations
• Collaborate with team members to improve show rates and enhance the customer experience

Skills

Verbal communication

Written communication

Phone skills

Time management

Detail oriented

Multitasking

Education

High School Diploma or GED

Tools

Salesforce

Google Maps

Job description

Description

WinChoice is growing, and we're looking for motivated, customer-focused people to join our Confirmation Specialist team! If you're outgoing, confident on the phone, and enjoy connecting with people, this could be the opportunity you've been looking for.

The Confirmation Specialist at WinChoice plays a vital role in ensuring our appointments are accurately confirmed and scheduled, directly impacting customer satisfaction and operational success. This entry-level position offers an opportunity to develop communication and organizational skills within a dynamic team environment.

Key Responsibilities

• Contact customers using approved scripts to confirm appointment details and set expectations
• Build rapport with customers through confident, friendly, and professional communication
• Verify mileage requirements and ensure leads meet company criteria
• Schedule appointments with the appropriate representatives in our system
• Maintain accurate updates and notes in Salesforce and other systems
• Perform multiple confirmation calls daily, including 24-hour appointment confirmations
• Collaborate with team members to improve show rates and enhance the customer experience

Requirements

Required Qualifications

• High School Diploma or GED equivalent
• Strong computer skills and ability to navigate multiple systems
• Excellent verbal and written communication skills
• Comfortable speaking with customers over the phone
• Strong organizational and time-management abilities
• High attention to detail and accuracy
• Ability to manage multiple tasks simultaneously in a fast-paced environment

Preferred Qualifications

• Experience with Google Maps or similar tools
• Previous customer service or call center experience
• Familiarity with CRM systems like Salesforce
• Ability to quickly learn new software and tools
• Team-oriented mindset with a proactive attitude