Customer Advocate - Vending Experience Concierge (Evenings)

Carvana; Houston (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Carvana match

Overtime during busy seasons

Health & Wellness programs

Generous paid time off

Professional development

Job summary

Carvana in Houston is seeking energetic Customer Advocates with at least 2 years of customer-facing experience to join the team and help reintroduce happiness into the car-buying journey. You’ll be the face of Carvana at our car vending locations and support customers through the pickup experience.

The role offers a starting rate of $19 per hour with clear progression to $21 based on performance, with a 1pm-9pm shift and six-day weeks.

Qualifications

• At least 2 years of customer-facing experience.
• Must be able to read, write, speak and understand English.

Responsibilities

• Create an amazing and memorable pickup experience for customers at the Carvana vending location.
• Complete customer paperwork and log notes in the tracking system.
• Address customer questions or minor issues related to the vending process to ensure a positive experience.
• Maintain a safe driving record and comply with Carvana driver policies.
• Possess or obtain a Notary license within 90 days of employment if required by state.

Skills

Customer service

Communication

Tools

Customer tracking system

Job description

Carvana in Houston is seeking energetic Customer Advocates with at least 2 years of customer-facing experience to join the team and help reintroduce happiness into the car-buying journey. You’ll be the face of Carvana at our car vending locations and support customers through the pickup experience.

The role offers a starting rate of $19 per hour with clear progression to $21 based on performance, with a 1pm-9pm shift and six-day weeks.