Customer Advocate: Service Solutions Expert

Safelite Fulfilment; Crest Hill (IL); Presencial; USD 25 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company match

Medical coverage plans

Paid time off

Company holidays

Paid volunteer days

Tuition reimbursement

Resumo da oferta

Safelite Fulfilment is seeking a customer-focused specialist to welcome in-shop customers and resolve issues efficiently. You will manage calls, emails, and faxes related to service, pricing, warranties, and dispatch, ensuring accurate work orders and insurance verifications.

Administrative tasks such as invoicing and credit memos are part of the role. The position requires a High School Diploma/GED, 1–3 years of telephone operations or business admin experience, and a professional appearance.

Qualificações

• Experience in delivering world-class customer service in a fast-paced setting.
• Excellent telephone and email handling with professional demeanor.
• Strong communication and problem-solving abilities to resolve issues quickly.

Responsabilidades

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify information, process work orders, insurance checks, and missing data.
• Handle administrative tasks like buyouts, invoices, and credit memos.

Conhecimentos

Customer service

Telephone operations

Communication

Formação académica

High School Diploma/GED/Equivalent

Descrição da oferta de emprego

Safelite Fulfilment is seeking a customer-focused specialist to welcome in-shop customers and resolve issues efficiently. You will manage calls, emails, and faxes related to service, pricing, warranties, and dispatch, ensuring accurate work orders and insurance verifications.

Administrative tasks such as invoicing and credit memos are part of the role. The position requires a High School Diploma/GED, 1–3 years of telephone operations or business admin experience, and a professional appearance.