Customer Advocate & Project Manager — On-Site

AAON, Inc.; Redmond (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time-off

Paid holidays

Healthcare insurance & Health Savings

Profit sharing or Annual Incentive

Bonus Premium

401(k) plan

Job summary

AAON, Inc. is seeking a Project Manager - Customer Advocate to coordinate customer orders, track schedules, and drive on-time delivery while ensuring customer satisfaction.

The role requires collaboration across engineering, supply chain, and production teams, plus strong communication and organizational skills. On-site work in our manufacturing environment offers exposure to cross-functional operations and continuous improvement initiatives.

Qualifications

• Requires a Bachelor’s degree in Business, Engineering, or related discipline.
• 2+ years of experience in project coordination, customer service, or related role within a manufacturing environment.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Monitor customer orders from initiation to completion to ensure timely execution and delivery.
• Track project schedules and coordinate with internal teams to align resources with production needs.
• Identify potential risks such as delays or shortages and escalate to stakeholders.
• Facilitate communication between internal departments and external representatives on status and expectations.
• Prepare and distribute project updates and reports to support visibility and decision-making.
• Participate in project reviews to gather updates and support issue resolution.
• Maintain documentation related to project progress, timelines, and outcomes.
• Support continuous improvement by documenting lessons learned and efficiency opportunities.
• Assist with coordinating project timelines and deliverables across teams.
• Support resolution of customer inquiries related to project status or delivery.
• Participate in process improvement initiatives to enhance customer success outcomes.
• Collaborate with cross-functional teams to maintain workflow efficiency.

Skills

Strong organizational skills

Effective written and verbal comms

Cross-functional collaboration

Attention to detail

Problem-solving

Time management

Education

Bachelor's degree in Business or Engineering

Job description

AAON, Inc. is seeking a Project Manager - Customer Advocate to coordinate customer orders, track schedules, and drive on-time delivery while ensuring customer satisfaction.

The role requires collaboration across engineering, supply chain, and production teams, plus strong communication and organizational skills. On-site work in our manufacturing environment offers exposure to cross-functional operations and continuous improvement initiatives.