Delivery-Focused Project Manager & Customer Advocate

Aaon Coil Products Inc.; Redmond (OR); Hybrid; USD 72,000 - 88,000; Full time

Job summary

AAON seeks a Project Manager - Customer Advocate to coordinate customer orders from initiation to delivery, ensuring on-time completion and high satisfaction. You will track schedules, identify risks, and coordinate with cross‑functional teams to keep projects aligned with customer expectations.

The role emphasizes effective communication, documentation of progress, and participation in improvement initiatives to boost efficiency and outcomes.

Responsibilities

• Monitor customer orders from initiation through completion to ensure timely execution and delivery.
• Track project schedules and coordinate with internal teams to ensure resources are aligned with production needs.
• Identify potential risks such as delays or material shortages and escalate issues to appropriate stakeholders.
• Facilitate communication between internal departments and external representatives to ensure alignment on project status and expectations.
• Prepare and distribute project status updates and reports to support visibility and decision‑making.
• Participate in project review meetings to gather updates and support issue resolution.
• Maintain accurate documentation related to project progress, timelines, and outcomes.
• Support continuous improvement efforts by documenting lessons learned and identifying opportunities for efficiency gains.
• Assist with coordinating project timelines and deliverables across teams.
• Support resolution of customer inquiries related to project status or delivery.
• Participate in process improvement initiatives to enhance customer success outcomes.
• Collaborate with cross-functional teams to maintain workflow efficiency.
• Performs other duties as assigned.

Job description

AAON seeks a Project Manager - Customer Advocate to coordinate customer orders from initiation to delivery, ensuring on-time completion and high satisfaction. You will track schedules, identify risks, and coordinate with cross‑functional teams to keep projects aligned with customer expectations.

The role emphasizes effective communication, documentation of progress, and participation in improvement initiatives to boost efficiency and outcomes.