On-site Customer Success Project Manager, Tulsa

Aaon Coil Products Inc.; Tulsa (OK); On-site; USD 85,000 - 100,000; Full time

Job summary

Aaon Coil Products Inc. in Tulsa, OK is seeking a Project Manager II – Customer Success to lead customer projects from order initiation through delivery, coordinating with engineering, production, and supply chain on-site.

This role ensures alignment with customer expectations and organizational objectives, driving timely, high-quality execution. The position requires a bachelor’s degree and 4+ years in project management or a related field, with PMP certification preferred.

Qualifications

• Strong knowledge of project management principles and practices.
• Excellent communication and interpersonal skills for customer and cross-functional collaboration.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to identify risks and implement effective mitigation strategies.

Responsibilities

• Manage customer projects and orders from initiation through completion, ensuring adherence to schedules, specifications, and delivery requirements.
• Develop and maintain detailed project timelines and coordinate with internal teams to align resources and priorities.
• Proactively identify risks, delays, or constraints and implement mitigation plans to maintain project timelines.
• Serve as a primary point of contact for customers, providing updates and addressing concerns related to project status and execution.
• Facilitate communication and coordination across engineering, production, supply chain, and other teams to ensure project alignment.
• Analyze project performance and recommend adjustments to improve efficiency, quality, and customer satisfaction.
• Lead project review meetings and ensure timely resolution of issues impacting delivery or quality.
• Maintain accurate project documentation, including status updates, changes, and outcomes.
• Support continuous improvement initiatives by identifying process gaps and recommending solutions.

Skills

Project management

Communication

Cross-functional collaboration

Risk management

Data analysis

Education

Bachelor's degree in Business, Engineering, or related discipline

PMP certification preferred

Job description

Aaon Coil Products Inc. in Tulsa, OK is seeking a Project Manager II – Customer Success to lead customer projects from order initiation through delivery, coordinating with engineering, production, and supply chain on-site.

This role ensures alignment with customer expectations and organizational objectives, driving timely, high-quality execution. The position requires a bachelor’s degree and 4+ years in project management or a related field, with PMP certification preferred.