HR Service Center Rep I

UnitedHealth Group; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

HCSC is seeking an HR Support professional to provide timely, accurate, and customer-focused assistance to active employees, handling HR transactions such as benefits, salary changes, and employment status updates. You will respond to employee questions via phone, chat, and AskHR tickets, offering guidance on HR programs and services, and escalate complex inquiries to the HR team as needed.

This remote role requires 6–8 weeks of onsite training at our Richardson, TX HQ Office, and sponsorship is

Qualifications

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.
• Experience using Workday.

Responsibilities

• This role provides timely, accurate, and customer-focused HR support to active employees by assisting with processing HR transactions, including benefits, salary, and employment status changes.
• The position responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs.
• More complex or sensitive inquiries are escalated to the appropriate HR team to ensure accurate and efficient resolution.

Skills

Customer service experience

Office software proficiency

10-key calculator

Email experience

Verbal and written communication

Confidentiality

Organized and detail-oriented

Team player

Ability to handle high stress

Education

High School diploma or GED

Tools

Workday

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position provides timely, accurate, and customer-focused HR support to active employees by assisting with the processing of HR transactions, including benefits, salary, and employment status changes. The role responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs. More complex or sensitive inquiries are promptly escalated to the appropriate HR team to ensure accurate and efficient resolution.

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

• Experience using Workday.

This role is remote position - Must complete 6-8 weeks of onsite training at our Richardson, TX HQ Office.

Sponsorship is not available.

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards (opens in new window)

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.