Customer & Administrative Specialist — On-Call Support & PTO

SERVPRO of Monroe/West Monroe; Monroe (LA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Company Matching

Paid Holidays

Stable, full-time position

Supportive, team-focused environment

Job summary

SERVPRO of Monroe/West Monroe is seeking a Customer & Administrative Specialist to keep our customers, office, and field teams connected and moving forward. This full-time role in Monroe, LA includes on-call duties and weekly on-call pay of $100, with regular hours Monday–Friday, 8:00 AM–5:00 PM.

The ideal candidate is organized, dependable, and great with people, with 1–2 years of customer service or administrative experience.

Qualifications

• 1–2 years of customer service or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and follow-through.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficiency with Microsoft Office and general computer systems.

Responsibilities

• Serve as a key point of contact for customers, vendors, and field teams
• Answer calls, respond to emails, and resolve customer concerns professionally
• Enter and maintain accurate claim, scheduling, and job information
• Coordinate schedules and keep job files and documentation up to date
• Assist with payroll administration and daily reporting
• Monitor subcontractor activity and office inventory
• Support the team with whatever needs to get done—no two days are exactly alike!

Skills

Customer service

Administrative experience

Communication

Organization

Microsoft Office

Tools

Microsoft Office

Job description

SERVPRO of Monroe/West Monroe is seeking a Customer & Administrative Specialist to keep our customers, office, and field teams connected and moving forward. This full-time role in Monroe, LA includes on-call duties and weekly on-call pay of $100, with regular hours Monday–Friday, 8:00 AM–5:00 PM.

The ideal candidate is organized, dependable, and great with people, with 1–2 years of customer service or administrative experience.